Terms of Purchase and Delivery

Online store: www.galaspiegadejums.lv

Seller: SIA “CEPLĪŠI M.S.”
Registration No.: 40103787808
Registered address: “Cepļi”, Lēdurgas pagasts, Siguldas novads, LV-4012, Latvia
Email: [email protected]
Telephone: +371 26657266

1. General Provisions

1.1. These terms govern orders, payments, deliveries, order collection, cancellations and complaints in the CEPLĪŠI M.S. online store.

1.2. These terms apply to individuals purchasing products for personal use unrelated to business or professional activities.

1.3. Restaurants, hotels, cafés, catering companies and other professional customers are subject to individually agreed commercial terms, including ordering, preparation, payment and delivery arrangements.

1.4. By placing an order, the Customer confirms that they have read these terms.

2. Placing Orders

2.1. Customers select products and add them to their shopping cart.

2.2. Customers must provide an accurate delivery address, telephone number, email address and other information necessary to fulfil the order.

2.3. The Customer is responsible for the accuracy of the information provided and accessibility of the delivery address.

2.4. The actual weight of beef products may differ from the estimated weight displayed when ordering. The final product price is calculated using the actual prepared weight and the applicable price per kilogram.

2.5. Material changes to an order will be agreed with the Customer.

3. Prices and Payment

3.1. Prices are displayed in euros and include applicable taxes.

3.2. The final order amount is determined after preparation, based on actual product weight and applicable delivery charges.

3.3. The Seller prepares an invoice before delivery.

3.4. Payment can be made by bank transfer before delivery or in cash upon receipt, according to the available payment options.

3.5. Placing an order does not mean that payment has already been completed.

4. Delivery

4.1. Products are delivered using the Seller's specialised food transport with appropriate temperature control.

4.2. Regular deliveries are organised on Tuesdays and Thursdays according to available delivery routes.

4.3. Delivery takes place on the date selected by the Customer and confirmed by the Seller, between 10:00 and 15:00.

4.4. An exact arrival time is not specified or guaranteed. The delivery route and sequence depend on the number and locations of orders.

4.5. The Customer must ensure that they or an authorised person can receive the order throughout the stated delivery window.

5. Minimum Order Values and Delivery Charges

5.1. The minimum order value in the standard delivery area is EUR 60.50.

5.2. For orders from EUR 60.50 to EUR 121.00 inclusive, delivery costs EUR 10.00.

5.3. Delivery is free for orders with a product value exceeding EUR 121.00.

5.4. In Jūrmala, the minimum order value is EUR 84.70.

5.5. For Jūrmala orders from EUR 84.70 to EUR 160.00 inclusive, delivery costs EUR 15.00.

5.6. Delivery in Jūrmala is free for orders with a product value exceeding EUR 160.00.

5.7. Delivery outside regular routes is subject to individual agreement.

5.8. Free-delivery thresholds are calculated using the product value, excluding delivery charges.

6. Receiving an Order

6.1. The Customer or an authorised person must be available at the delivery address between 10:00 and 15:00.

6.2. The telephone number provided must remain reachable during delivery.

6.3. If delivery cannot be completed upon arrival, the driver will attempt to contact the Customer.

6.4. If nobody is available to receive the order, the driver may wait for up to 10 minutes after attempting contact and then continue the delivery route.

6.5. The Seller may document the circumstances of an unsuccessful delivery, including arrival time and attempted telephone contact.

6.6. If delivery fails due to the Customer's actions or omissions, the Seller may seek compensation for reasonable, substantiated losses, including delivery costs and losses relating to perishable products, to the extent permitted by applicable law. Such amounts may be deducted from advance payments where legally permitted.

7. Redelivery and Store Collection

7.1. If an order was not received due to circumstances attributable to the Customer, redelivery is possible only by separate agreement.

7.2. A new delivery charge applies to redelivery, based on the applicable destination tariff. The charge will be communicated before redelivery is confirmed.

7.3. The redelivery charge also applies when the original delivery was free.

7.4. Alternatively, the Customer may arrange to collect the order from the CEPLĪŠI M.S. butcher shop at Tirgus iela 5B, Ragana, Latvia.

7.5. The collection date and time must be agreed in advance.

7.6. The original prepared products will be supplied, provided they have been stored correctly and remain safe for consumption.

7.7. The original use-by date will not be extended. The Seller is not obliged to prepare replacement products without a separate agreement.

7.8. Products that no longer meet food safety requirements will not be supplied.

8. Cancellations and Withdrawal Rights

8.1. Customers may request cancellation before preparation of the specific order has begun.

8.2. If the order has been paid for and preparation has not begun, the Seller will refund the payment.

8.3. Once preparation has begun, cancellation requests will be assessed in accordance with the product characteristics, preparation stage and applicable law.

8.4. The statutory 14-day withdrawal right does not apply to goods liable to deteriorate or expire rapidly where the relevant legal exception applies.

8.5. Nothing in these terms limits statutory rights relating to defective or non-conforming products.

9. Product Quality and Storage

9.1. The Seller prepares, stores and transports products in accordance with applicable food safety requirements.

9.2. Upon receipt, the Customer must promptly store the products according to the temperature and storage instructions on their packaging.

9.3. Product use-by dates must be observed.

9.4. Customers who identify a possible product defect should contact the Seller with their order details and a description of the issue. Photographs are helpful where available.

9.5. Complaints are handled in accordance with applicable consumer protection law. Statutory rights are not conditional on providing photographs or reporting defects immediately upon delivery.

10. Seller's Responsibility

10.1. The Seller aims to deliver orders on the confirmed date and within the specified delivery window.

10.2. If delivery cannot be completed on time due to circumstances attributable to the Seller, the Seller will contact the Customer to agree on a suitable solution.

10.3. No additional delivery charge will apply where redelivery is necessary because of the Seller's failure to fulfil the original delivery obligation.

10.4. Force majeure and other circumstances beyond the Seller's control are handled in accordance with applicable law.

11. Personal Data

11.1. The Seller processes personal information necessary for order fulfilment, including contact details, delivery address and order information.

11.2. Data is processed for order management, delivery, payment administration and compliance with legal obligations.

11.3. Further details are provided in the online store's Privacy Policy.

12. Complaints and Disputes

12.1. Customers may contact the Seller at [email protected] or +371 26657266.

12.2. Complaints will be reviewed and answered within the periods required by applicable law.

12.3. Customers retain the right to use statutory consumer protection and dispute resolution procedures.

13. Final Provisions

13.1. These terms are governed by the laws of the Republic of Latvia.

13.2. The Seller may update these terms by publishing a revised version online. Existing orders remain subject to the terms applicable when they were placed, unless mandatory law provides otherwise.

13.3. Mandatory legal provisions prevail over any conflicting provision of these terms.